shipping + returns

If you have any questions not addressed on this page, please don't hesitate to get in touch!

cards

delivery

↠ Free Royal Mail 2nd Class delivery over £35!

 

↠ I endeavour to ship orders same day or next working day, and you have a choice of

Royal Mail 1st or 2nd Class.

 

↠ Shipping is calculated based on order price.

↠ 1st Class should be with you in 1-2 working days, while 2nd Class is a 3-5 day estimate.

↠ International orders are shipped at a flat rate of £10. You may have to pay duties and customs on your order.

returns

↠ If you're in the UK, you can return any part of your card order within 14 days from the date on the shipping details. You will find this packed with your order. If you need to return anything, please ensure it's in a resalable condition. 

↠ If you would like to return something please pop me a message via the contact form at the bottom of this page with the subject "Returns", detailing the reason for the return. You will then receive directions on how to return your order for a refund or exchange.

↠ Please note that return postage is paid by the customer, and proof of postage is required.

prints

Delivery

↠ Cancellations are guaranteed within one hour of your order ONLY.

↠ Except for the smallest size, all my prints are sold unframed and shipped rolled in a tri-tube. The smallest size is shipped in a board backed envelope. 

↠ 40x50in prints are shipped Two Day Tracked with ParcelForce. All other sizes are sent Next Day Signed For with Royal Mail.

 

↠ International orders are shipped as Royal Mail International Tracked & Signed For. You are responsible for paying any customs fees your order may incur on entering your country. International orders are shipped at a flat rate of £10.

 

↠ I make prints to order, so please allow up to 14 days for your print to arrive. For non-UK customers this may be longer but I will keep you informed of expected shipping times. You will receive an email confirming when your print has been despatched, including your tracking number.

Returns

Prints are eligible for exchange only if they have arrived damaged. Please photograph the packaging and the print to document the damage as I may need to review this in order to make a claim with Royal Mail or Parcel Force.

↠ If your print is lost, I recommend allowing a further 5 working days for it to arrive. As all prints are sent as some form of trackable delivery, the print should find its way to you. Please get in touch if your print has been lost, and I will follow up with Royal Mail or Parcel Force as appropriate.

 

↠ If your print has been damaged in transit, please get in touch via the form on the shipping and return page within 2 days. Prints are eligible for replacement only if they have arrived damaged. Please photograph the packaging and the print to document the damage as I may need to review this in order to make a claim with Royal Mail or Parcel Force. The print will need to be returned before a new one can be issued to ensure the integrity of the limited edition. For damaged prints, return postage is covered.

a note on packaging

 

I talk about this in much greater detail in my environment policy. In brief, I have spent a long time researching the packaging I use to make sure it's environmentally sound.

 

I am continually working to reduce my environmental footprint and not contribute to waste. I actively encourage customers to reuse any packaging that comes with their purchases until it reaches the end of its useful life, and then recycle where possible.

 

Labels are a bit of an environmental nightmare as their backing paper cannot be readily recycled and therefore goes straight to landfill. If you order two or more gift boxes, it's likely that your order will come in a box packed out with shredded backing paper from the labels I use on my products. This means I don’t need to bring in virgin packing material, and the backing paper serves a second purpose before reaching landfill. I encourage you to reuse this shredded material for the same purpose.

Customer service
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